General Terms and Conditions of Services
Effective date: 27/05/2026
These General Terms and Conditions ("GTC") govern the provision of the Solution and Services by Square Sense, a Société par Actions Simplifiée registered in France ("Provider"), under number 834220162 RCS Paris, to the professional entity identified in the applicable Service Order ("Client").
By signing a Service Order, the Client agrees to be bound by these GTC.
These GTC comprise Part A (Common Terms), which applies to every Service Order, and three Schedules:
- Schedule B — Software-Only Model
- Schedule C — Hardware-as-a-Service Model
- Schedule D — Client-Owned Hardware Model
The Service Order specifies which Deployment Model applies. Exactly one Schedule applies to a given Building. Where a Service Order covers several Buildings under different Deployment Models, the relevant Schedule applies to each Building as specified in the Service Order.
PART A - COMMON TERMS
1. Definitions
- "Activation Fee": The one-off fee specified in the Service Order, covering Platform configuration, data engineering and analyst onboarding, and where the Deployment Model involves physical sensors the associated logistics, installation labour, and calibration. It is not a purchase price for Hardware except as expressly stated in Schedule D.
- "Agreement": The contractual ensemble formed by the applicable Service Order and these GTC.
- “Billing Start Date”: The date on which the Subscription Fees begin to accrue, defined as the earlier of (i) the Go-Live Date or (ii) three (3) months after the Effective Date.
- "Building": The real estate asset(s) identified in the Service Order where the Solution is deployed.
- "Client Equipment": Sensors and related devices purchased by the Client under the Client-Owned Hardware Model (Schedule D), title to which is held by the Client.
- "Contextual Data": Data imported into the Platform from external sources (APIs, BMS, CSV uploads, Lease data).
- "Data Capture Rate": The ratio of successful Source Data transmissions received by the Platform versus the expected number in a given month.
- "Data Output": The collective set of Source Data, Contextual Data, and Reconstructed Data displayed on the Platform.
- "Data Output Guarantee": The service level commitment regarding Source Data capture, as described in Section 6 and the applicable Schedule.
- "Deployment Model": The model by which the Solution is supplied for a Building, being the Software-Only Model (Schedule B), the Hardware-as-a-Service Model (Schedule C), or the Client-Owned Hardware Model (Schedule D).
- "Effective Date": The date of signature of the Service Order by the last signing Party.
- "Equipment Price": The price for the purchase of Client Equipment under the Client-Owned Hardware Model, as specified in the Service Order.
- "Fees": Collectively, the Activation Fees, any Equipment Price, and the recurring Subscription Fees.
- "Go-Live Date": The date on which Square Sense provides the Client with access credentials and the Data Output becomes visible.
- "Hardware": Sensors, gateways, and connectivity devices, whether constituting Provider Equipment (Schedule C) or Client Equipment (Schedule D).
- "Initial Term": The firm initial duration of the Agreement, as specified in the Service Order.
- "Insights": Alerts and recommendations generated by the Platform via a hybrid intelligence process (AI \+ human validation).
- "Module": A functional package of the Platform (e.g., "Portfolio Radar", "Tenant Radar") comprising software, data and analytics features, and intelligence processes.
- "Platform": The Square Sense software interface, dashboards, proprietary AI algorithms, and resulting Insights, generated via a hybrid intelligence process combining automated processing and validation by domain experts.
- "Provider Equipment": Hardware provided and owned by Square Sense under the Hardware-as-a-Service Model (Schedule C).
- "Reconstructed Data": Data points generated by AI algorithms to fill temporal gaps in Source Data.
- "Reprocessing": the batch reconstruction, after a period of suspended processing under Section 15.4, of the Insights and analytical outputs that would otherwise have been generated during that period, by re-running the corresponding Source Data through the Platform. Reprocessing is distinct from the resumption of live, forward-going processing.
- "Service Order": The document signed by the Client specifying the commercial terms (Buildings, Modules, Deployment Model, Fees, Initial Term).
- "Source Data": The raw environmental and usage measurements on which the Platform operates. Its origin depends on the Deployment Model, as defined in the applicable Schedule.
- "Term": The duration of the Agreement, comprising the Initial Term and any Renewal Terms.
- "Third-Party Source Data": Raw occupancy, environmental, or access-related measurements collected by sensor infrastructure, access control systems, building management systems, or other data infrastructure owned, installed, or operated by the Client or a third party, and made available to Square Sense under the Software-Only Model.
2. Contractual Structure
2.1. Hierarchy. The Agreement consists of (i) the Service Order and (ii) these GTC. In a conflict, the Service Order prevails. Within these GTC, where a Schedule conflicts with Part A, the Schedule prevails for the building it governs.
2.2. Deployment Model Selection. The Service Order specifies the Deployment Model for each Building. The corresponding Schedule (B, C, or D) applies to that Building; the other two Schedules do not.
2.3. Entire Agreement. The Agreement constitutes the entire agreement between the Parties in relation to its subject matter.
2.4. Client Purchasing Conditions. No general purchasing or procurement conditions of the Client shall apply to the Agreement, even if referenced in a Client document, unless expressly accepted in writing by Square Sense.
2.5. Professional Status. The Client acts in a professional capacity and does not benefit from consumer protection rights.
3. Duration and Firm Commitment
3.1. Initial Term. The Agreement continues for the firm Initial Term specified in the Service Order, calculated from the Billing Start Date.
3.2. Automatic Renewal Automatic Renewal. Upon expiration of the Initial Term, the Agreement shall automatically renew for periods of twelve (12) months (each a “Renewal Term”), unless terminated by registered letter at least three (3) months prior to the end of the current Term.
3.3. Exclusion of "Imprévision". The Parties expressly waive Article 1195 of the French Civil Code.
3.4. No Termination for Convenience. The Fees are calculated on the basis of the firm commitment of the Initial Term. Early termination is not permitted save as expressly provided in Section 15 (Termination for Cause) or Section B.5 (Permanent Loss of the Data Feed). Otherwise, all remaining Fees for the Term become immediately due on attempted early termination.
4. Services and Modules
4.1. Modules. The Service Order specifies the Modules subscribed to. A Module subscription includes (i) access to the relevant software features and (ii) analytical outputs and Insights. The provision, sale, or maintenance of Hardware (if any) is governed by the applicable Schedule.
4.2. Data Sourcing. The means by which Source Data reaches the Platform depends on the Deployment Model and is governed by the applicable Schedule.
5. Data Categories and Processing
5.1. Source Data. The Platform operates on Source Data with standard technology tolerances. The origin and provision of Source Data is governed by the applicable Schedule.
5.2. Contextual Data. Square Sense accepts no liability for analytics errors resulting from inaccurate Contextual Data provided by the Client or third parties.
5.3. Third-Party Integrations. The Client shall not connect any third-party data source, integration, or system to the Platform without Square Sense's prior written approval.
5.4. Reconstructed Data. The Client acknowledges Reconstructed Data is a probabilistic estimation to ensure service continuity.
5.5. Nature of Recommendations (Hybrid Intelligence). The Insights result from a combination of AI models and human validation. While Square Sense applies its best professional expertise: (a) they constitute decision-support information, not mandatory instructions or technical audits; (b) the Client remains solely responsible for operational decisions taken based on them, and Square Sense is not liable for the consequences of such decisions.
6. Service Levels and Guarantees
6.1. Data Output Guarantee. Square Sense guarantees a Data Capture Rate of 95% for Source Data (measured monthly), subject to the qualifications in the applicable Schedule and the exclusions in Section 6.3.
6.2. Remedy. The remedies for data gaps are (a) the application of Reconstructed Data and (b) the further remedy specified in the applicable Schedule. The Client waives Article 1223 of the French Civil Code.
6.3. Exclusions. Guarantees do not apply to gaps caused by power and connectivity outages, physical obstruction, Force Majeure, Contextual Data failures, or the Schedule-specific exclusions.
7. Financial Conditions
7.1. Invoicing Triggers. (A) Activation Fees and any Equipment Price: invoiced upon signature of the Service Order, unless the Service Order specifies a different schedule for the Equipment Price. (B) Subscription Fees:invoicing commences on the Billing Start Date.
7.2. Payment Terms. Invoices payable within thirty (30) days of invoice date. Subscription Fees are payable annually in advance.
7.3. Late Payment. Interest at 3x the legal rate \+ €40 recovery fee.
7.4. Indexation. Fees are fixed for the first year. On January 1st each year, Subscription Fees are adjusted by the SYNTEC Index.
8. Intellectual Property and Data
8.1. Provider IP. Square Sense owns the Platform, all Hardware firmware, and the algorithms. Sale of Client Equipment under Schedule D does not transfer any rights in firmware or software, which are licensed, not sold.
8.2. Client Data. The Client owns the Source Data attributable to its Buildings and any Personal Data.
8.3. Aggregated Data. Square Sense owns the aggregated, anonymised Data Output and may use it for indexes or benchmarking.
9. Confidentiality
9.1. Each Party keeps strictly confidential all Confidential Information of the other, including the Agreement's content, Fees, technical specifications, and Data Output.
9.2. The Receiving Party shall (a) use it solely for the Agreement; (b) not disclose it without prior written consent (except to employees/advisors on a need-to-know basis); (c) protect it with the same care as its own.
9.3. Obligations do not apply to information that is public, already known, or required to be disclosed by law.
9.4. Confidentiality survives three (3) years following termination.
10. Asset Disposal and Assignment
10.1. If the Client sells a Building, it may assign the Service Order to the new owner on thirty (30) days' prior written notice.
10.2. If the Assignee refuses to assume the Agreement, the Client remains liable for all Fees due for the remainder of the Initial Term.
11. Liability
11.1. Cap. Liability is limited to direct material damages and capped at the total Fees paid in the twelve (12) months preceding the claim.
11.2. Exclusions. No liability for indirect damages, loss of profits, or commercial prejudice.
12. Mutual Indemnification
12.1. Provider Indemnification. Square Sense shall defend, indemnify, and hold harmless the Client against any third-party claim that the Platform, Hardware supplied by Square Sense, or the Solution infringes a third party's intellectual property right.
12.2. Client Indemnification. The Client shall defend, indemnify, and hold harmless Square Sense against any third-party claim arising from: (a) the Client's use of the Platform or Data Output in breach of this Agreement; (b) inaccurate or unlawful Contextual Data provided by the Client; or (c) Third-Party Source Data made available to Square Sense without the Client holding the rights described in Section B.3.
12.3. Procedure. The indemnified Party shall (i) promptly notify the indemnifying Party in writing; (ii) grant it sole control of defence and settlement; (iii) provide reasonable cooperation at the indemnifying Party's expense. Late notice reduces the obligation only to the extent of material prejudice.
12.4. Cap. Indemnification is subject to Sections 11.1 and 11.2, except for claims arising from wilful misconduct (faute intentionnelle) or gross negligence (faute lourde).
13. Force Majeure
Neither Party is liable for delay or failure to perform (excluding payment obligations) due to Force Majeure (Art. 1218 Civil Code).
14. Personal Data (GDPR Article 28 Compliance)
14.1. Roles. For Personal Data (e.g., user logins, pseudonymised badge logs), the Client is Data Controller and Square Sense is Data Processor.
14.2. Instructions. Square Sense processes Personal Data solely on the Client's documented instructions and for providing the Services, unless required by law.
14.3. Confidentiality. Authorised persons are bound by confidentiality.
14.4. Security. Square Sense implements appropriate technical and organisational measures per Article 32 GDPR.
14.5. Sub-processors. (a) The Client grants general authorisation to engage sub-processors; a current list is available on request. (b) Square Sense informs the Client of intended changes at least thirty (30) days in advance; the Client may object for legitimate data protection reasons, and failing resolution may terminate the affected Service Order.
14.6. Assistance. Square Sense assists the Client (a) with data subject rights requests; (b) with compliance under Articles 32–36 GDPR.
14.7. Audit Rights. Square Sense makes available information to demonstrate Article 28 compliance. Audits: once per year, thirty (30) days' notice, during business hours, non-disruptive, at the Client's cost unless a material breach is revealed.
14.8. International Transfers. Transfers outside the EEA or UK to non-adequate countries are governed by the European Commission's Standard Contractual Clauses, incorporated by reference.
14.9. Return or Deletion. At the Client's choice, Square Sense deletes or returns Personal Data after the end of services, unless retention is legally required.
14.10. Nature of Sensor Data. Square Sense warrants that any Hardware it specifies or supplies (Schedules C and D) is designed to measure exclusively physical and environmental parameters and anonymous occupancy metrics, without facial recognition, biometric scanning, or collection of direct personal identifiers; raw data so collected does not constitute Personal Data under Data Protection Laws. The position for Third-Party Source Data is addressed in Section B.3.
14.11. Optional Access Control Data. Where the Client requests integration of Access Control Data (e.g., badge logs) as Contextual Data, the Client acts as Data Controller and warrants it has the legal basis to share it. Square Sense processes it solely to generate anonymous occupancy analytics. The Client pseudonymises such data before transfer (Badge IDs only, no names) and does not provide the decryption key.
15. Termination for Cause and Suspension
15.1. Termination for Breach. Either Party may terminate on a material breach (e.g., non-payment, unauthorised use of the Platform) uncured thirty (30) days after formal notice by registered letter.
15.2. Insolvency. Either Party may terminate immediately, to the extent permitted by law, on the other's insolvency, liquidation, or cessation of business.
15.3. Right to Suspend. On non-payment uncured thirty (30) days after a formal notice (mise en demeure), Square Sense may suspend access to the Platform and Services until full payment. During suspension: (i) access is disabled; (ii) any Provider Equipment remains installed and custody obligations under Schedule C continue; (iii) Subscription Fees continue to accrue; (iv) Square Sense uses commercially reasonable efforts to preserve Data but is not liable for gaps during suspension.
15.4 Suspension of Processing on Non-Payment. Where an invoice remains unpaid after its due date and is not cured within thirty (30) days of a formal notice (mise en demeure) sent by registered letter with acknowledgment of receipt or by email with confirmed receipt, Square Sense may, in addition to its rights under Section 15.3, suspend the processing of Source Data and the generation and display of Insights and analytical outputs for the affected Building(s) until full payment.
(i) The Client's raw Source Data and any Personal Data remain available to the Client throughout the suspension, including for export under Section 16.2. Square Sense does not restrict the Client's access to data the Client owns.
(ii) Suspension produces a gap in the Insights and analytical outputs for the suspended period. Square Sense uses commercially reasonable efforts to preserve the underlying Source Data during the suspension but shall not be liable for that analytical gap, consistent with Section 15.3(iv).
(iii) Upon payment in full of all outstanding amounts (including any late-payment interest and recovery fees due under Section 7.3), Square Sense shall resume live processing for the affected Building(s) at no additional charge.
(iv) The resumption of live processing under Section 15.4(iii) does not include Reprocessing of the suspended period. Where the Client requests Reprocessing, Square Sense may carry it out and invoice it as additional work at its then-current daily rates. Reprocessing is optional and does not affect the Client's obligation to pay the Subscription Fees that accrued during the suspended period.
(v) This Section is without prejudice to the Client's payment obligations, which continue to apply in full.
16. Effect of Termination (Exit and Reversibility)
16.1. Cessation of Rights. On termination, all rights and licences cease and the Client must stop using the Platform.
16.2. Data Portability. Within ninety (90) days of termination, the Client may request a copy of its Contextual Data and historical Data Output in CSV or JSON via secure download link.
16.3. Costs. Standard data export is included. Custom extraction or transition assistance ("Reversibility") is subject to a separate quote at Square Sense's then-current daily rates.
16.4. Deletion. After the ninety (90) day period, Square Sense may delete Client Data from active production systems, subject to legal archiving obligations.
16.5. Hardware on Termination. The treatment of Hardware on termination is governed by the applicable Schedule.
17. Modification of Terms
17.1. Square Sense may update these GTC; the current version is at www.square-sense.com/general-terms-and-conditions-of-services.
17.2. (a) Updated GTC apply to new Service Orders signed after publication. (b) For ongoing Service Orders, the version in force at the Effective Date applies for the Initial Term. (c) On renewal, the version then in force applies, provided Square Sense gave thirty (30) days' notice.
18. Governing Law and Jurisdiction
French Law governs this Agreement. Exclusive jurisdiction: Commercial Court of Paris (Tribunal de Commerce de Paris).
19. Electronic Signature
Service Orders and amendments may be signed electronically; per Article 1367 of the French Civil Code, such signatures have the same legal force as handwritten ones.
SCHEDULE B SOFTWARE-ONLY MODEL
Applies only to a Building for which the Software-Only Model is specified.
B.1. Software-Only Deployment
(a) Under this Model, the Solution operates using Third-Party Source Data, and no Hardware is supplied, sold, or installed by Square Sense.
(b) The subscription comprises software, analytics, and Insights only. Schedules C and D do not apply.
(c) No Hardware liability of any kind (purchase, custody, maintenance, replacement, removal, return) arises for the Client under this Model.
(d) The Activation Fee under this Model covers data engineering, integration with the Third-Party Source Data feed, Platform configuration, and analyst onboarding; it covers no sensor installation, calibration, or hardware logistics.
B.2. Data Sources
The Third-Party Source Data may originate from sensor infrastructure, access control systems, building management systems, or other data infrastructure owned or operated by the Client or a third party. The specific data sources for a Building are identified in the Service Order or in a data discovery report referenced by it. Additional or replacement data sources may be incorporated by written agreement of the Parties.
B.3. Nature of Third-Party Source Data
(a) Square Sense warrants that it processes Third-Party Source Data solely to generate anonymous occupancy and environmental analytics, and that the Solution applies no facial recognition or biometric processing and collects no direct personal identifiers.
(b) The Client acknowledges the third-party infrastructure is owned and operated by the Client or a third party, and is not designed or controlled by Square Sense.
(c) Where Third-Party Source Data includes any Personal Data, Section 14.11 applies by analogy: the Client acts as Data Controller, warrants it has or has procured the legal basis to share the data, and ensures it is pseudonymised before transfer.
B.4. Data Access and Cooperation
(a) The Client shall use reasonable endeavours to ensure Square Sense is granted and retains access to the Third-Party Source Data feed for the Term, including by facilitating any necessary authorisation, data-sharing arrangement, or technical coordination with the third party operating the infrastructure.
(b) The Client acknowledges Square Sense's delivery of the Solution depends on the continued availability of that feed, which is outside Square Sense's ownership and control.
B.5. Service Level and Continuity
(a) Qualified Guarantee. The 95% Data Output Guarantee applies only to the extent the Third-Party Source Data feed is made available to Square Sense. Square Sense is not liable for shortfalls caused by the unavailability, interruption, degradation, or discontinuation of that feed.
(b) Remedy. The sole remedy for data gaps under this Model is the application of Reconstructed Data, Square Sense having no ability to repair infrastructure it does not own.
(c) Additional Exclusion. The Section 6.3 exclusions extend to any failure arising from the unavailability, interruption, degradation, or discontinuation of the Third-Party Source Data feed.
(d) Notice. Square Sense shall notify the Client promptly on becoming aware of any material interruption to the feed.
(e) Permanent Loss of the Data Feed. If the Third-Party Source Data feed becomes permanently unavailable and Square Sense cannot, despite reasonable endeavours, source an equivalent feed for the affected Building within ninety (90) days, either Party may terminate the Agreement in respect of that Building by written notice, without liability for the remaining Fees of the Initial Term attributable to that Building, by express exception to Sections 3.4 and 11\. Subscription Fees prepaid for any period after such termination are refunded pro rata.
SCHEDULE C — HARDWARE-AS-A-SERVICE MODEL
Applies only to a Building for which the Hardware-as-a-Service Model is specified.
C.1. Provision of Provider Equipment
(a) Under this Model, Square Sense provides, on a Hardware-as-a-Service basis, the Hardware ("Provider Equipment") required to operate the subscribed Modules. The Provider Equipment is included within the Subscription Fee; no separate purchase price is payable.
(b) Square Sense determines, at its sole technical discretion, the type and quantity of Provider Equipment required to meet the Data Output Guarantee.
(c) Square Sense retains full and exclusive ownership of all Provider Equipment, subject only to Section C.5. The Activation Fee remunerates deployment, calibration, and data engineering, and conveys no ownership.
(d) Square Sense provides the connectivity infrastructure (e.g., 4G/5G gateways); the Client shall not move, modify, or interfere with these devices without Square Sense's prior written approval.
C.2. Works, Maintenance, Access and Custody
(a) Square Sense (or its authorised subcontractors) installs and maintains the Provider Equipment. The Client provides access to the Building during normal business hours for installation, maintenance, and replacement.
(b) Upon installation, legal custody of the Provider Equipment transfers to the Client (Art. 1242 Civil Code). The Client provides a suitable environment and shall not move or modify the Provider Equipment.
(c) Provider Equipment lost, stolen, or damaged due to Client negligence or third-party actions is replaced at the Client's expense.
C.3. Service Level — HaaS
(a) The 95% Data Output Guarantee (Section 6.1) applies in full.
(b) The remedy for data gaps is the application of Reconstructed Data and the repair or replacement of defective Provider Equipment by Square Sense.
(c) If Square Sense is denied access to repair or replace defective Provider Equipment, the Data Output Guarantee is suspended for the duration of that lack of access.
C.4. Removal of Provider Equipment
Subject to Section C.5, on termination or expiration Square Sense may access the premises to remove the Provider Equipment. The Client acknowledges removal may leave minor cosmetic marks (screw holes, adhesive residue); Square Sense need not repair, patch, paint, or restore the premises unless the damage exceeds normal wear and tear from standard installation. Failure to allow retrieval within thirty (30) days of termination entitles Square Sense to invoice the full replacement value of the Provider Equipment.
C.5. Transfer of Equipment on Expiry
If the Agreement expires at the end of its Term without renewal, and is not terminated for Client breach, Square Sense may, at its option and in lieu of exercising its removal right under Section C.4, transfer title to the Provider Equipment to the Client at no additional charge. Such transfer is made on an "as is" basis, without warranty of any kind, and the licence to firmware and embedded software shall cease in accordance with Section 16.1. Upon such transfer, the Provider Equipment becomes Client Equipment and, in the event of any subsequent Service Order, Schedule D shall apply to it.
SCHEDULE D — CLIENT-OWNED HARDWARE MODEL
Applies only to a Building for which the Client-Owned Hardware Model is specified.
D.1. Sale and Specification of Equipment
(a) Under this Model, the Client purchases the sensors and related devices required to operate the subscribed Modules ("Client Equipment") at the Equipment Price stated in the Service Order.
(b) Square Sense shall specify, at its technical discretion, the type and quantity of Client Equipment required to meet the Data Output Guarantee.
(c) Title to the Client Equipment transfers to the Client upon full payment of the Equipment Price. Risk in the Client Equipment transfers to the Client upon installation.
(d) The Client Equipment is sold for the sole purpose of operating the Solution. Firmware and embedded software are licensed, not sold, and remain Square Sense IP under Section 8.1.
D.2. Installation
Square Sense (or its authorised subcontractors) shall install the Client Equipment. The Client shall provide access to the Building during normal business hours for installation. The Activation Fee covers installation labour, calibration, and Platform configuration; it is separate from the Equipment Price.
D.3. Equipment Warranty and Maintenance
(a) Manufacturer's Warranty. Square Sense passes through to the Client, and where the relevant terms permit assigns to the Client the benefit of, the manufacturer's warranty applicable to the Client Equipment. Square Sense shall make the applicable manufacturer warranty terms available to the Client and provide reasonable assistance to enable the Client to bring a claim under that warranty.
(b) No Additional Commercial Warranty. Beyond the manufacturer's warranty and the statutory guarantees referred to in Section D.3(c), and to the extent permitted by law, Square Sense provides no further commercial warranty on the Client Equipment, which is sold for the sole purpose of operating the Solution. Firmware and embedded software are licensed, not sold, and remain Square Sense IP under Section 8.1.
(c) Statutory Guarantee Against Hidden Defects. The sale of Client Equipment is subject to the statutory guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, which the Parties do not exclude. Where a hidden defect is established, Square Sense shall, as the Client's primary remedy, repair or replace the affected Client Equipment within a reasonable period, without prejudice to the Client's rights under Article 1644 of the Civil Code. Save for any liability that cannot be limited or excluded by law, Square Sense's liability under this Section is subject to Sections 11.1 and 11.2.
(d) Maintenance. After installation, maintenance, repair, and replacement of the Client Equipment is the Client's responsibility, unless the Service Order specifies a paid maintenance option provided by Square Sense. This Section D.3(d) is without prejudice to the manufacturer's warranty under Section D.3(a) and the statutory guarantee under Section D.3(c).
(e) Obsolescence. As owner of the Client Equipment, the Client bears the risk of technical obsolescence.
D.4. Service Level — Client-Owned Hardware
(a) The Data Output Guarantee of 95% (Section 6.1) applies, provided the Client Equipment is maintained in good working order.
(b) The remedy for data gaps is the application of Reconstructed Data and, where a paid Square Sense maintenance option is in force, repair or replacement under that option.
(c) The Guarantee is suspended for any period during which the Client Equipment is defective and not repaired, or Square Sense is denied access required for a contracted maintenance intervention.
D.5. Equipment on Termination
The Client Equipment is the Client's property and remains in place on termination. Square Sense has no removal right or obligation. On termination, the licence to firmware and embedded software ceases, and the Client Equipment will no longer transmit to the Platform.
Previous versions
In accordance with Section 17 (Modification of Terms), the version of these General Terms and Conditions in force at the date of signature of a Service Order continues to apply to that Service Order for its Initial Term. For reference, earlier versions are archived below. The version currently in force is the one published at the top of this page. Earlier versions are archived here for reference:
- Effective date: 16/02/2026 - download pdf